Terms and Conditions

1. THE CONTRACT 

The Contract for a short-term holiday rental will be between Starcroft Farm Cabins Ltd (referred  to as “us”, “we” or “our”) and the person making the booking and all members of the holiday  party (referred to as “you” or “your”) in the following booking terms and conditions. If any  individual term or clause stated in these terms and conditions held to be invalid, impermissible  or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid. 

The Contract will not come into force until we have received the Deposit referred to in Clause 2  below. The Contract will be subject to these booking terms and conditions, and must be  complied with. The person making the booking must be at least 18 years of age at the time of  booking and certifies they are authorised to agree the Booking Conditions on behalf of all  persons included in the Booking Form, including those substituted or added at a later date. They  agree to take responsibility for the party occupying the Property, and to notify the Owners if they  are not a member of the holiday party. 

2. BOOKING AND PAYMENT 

Your booking may be placed directly in our online reservation system, which will automatically generate a summary by email to the email address you provide in the online Booking form. However, that does not mean that your Booking is yet confirmed or that a Contract is yet in  force between us and you. Your Booking will only be confirmed and our Contract will only come into force once we have  received payment in cleared funds of a deposit of thirty per cent (30%) of the full cost of your  Booking or, if booking less than 6 weeks before travel, then payment in full.  

The balance of the rental will be due for payment forty two (42) days prior to your holiday  commencement date (the “Holiday Commencement Date”). 

If for any reason we are unable to take payment of the balance by the due date and you are  unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to  be made) we will be entitled to treat that as your intention to cancel the Booking. If your  Booking is made less than forty two (42) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have  received payment in full for the Booking in cleared funds. 

No entry to our properties will be allowed without payment, in full, being cleared beforehand. We accept payment by bank transfer and Paypal. 

3. PRICING  

Starcroft Farm Cabins reserves the right to amend or correct our prices at any time.  

4. CANCELLATION BY YOU 

Cancellations must be notified to and received by us in writing (by email to hello@starcroftfarm.co.uk) and once received we will confirm and process your cancellation request.  All deposits are non-refundable.  

If you cancel later than fourteen (14) days before the Holiday Commencement Date we cannot refund your Booking as we will have incurred costs and are unlikely to be able to re-let our accommodation in such a short period of time. 

For this reason, we strongly recommend you take out your own travel insurance for UK holidays  which covers booking cancellations. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 

If you need to cancel your booking at a date 2 weeks or more in advance of your check in date, the 30% deposit will be forfeited. If the booking has been paid in full the balance will be returned  to you, minus the 30% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. 

5. CANCELLATION BY US  

Starcroft Farm Cabins reserves the right to cancel a holiday at short notice for such reasons  beyond our control.  

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by any extenuating circumstances beyond our reasonable control (for example if access to and safe use/running of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, ill health, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property). These are sometimes referred to as  “Force Majeure Events”. 

If we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging  costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.  

6. PERIOD AND OTHER TERMS OF HIRE 

The period from the Holiday Commencement Date to the day of departure set out in the  Booking (the “Holiday Departure Date”) is the “Holiday Period”. 

Unless expressly agreed by us in writing, you should not arrive before 3pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday  Departure Date. Failure to do so may result in you being charged a further day’s rental.  

You must not use the property except for the purpose of a holiday during the Holiday Period,  and not for any other purpose or for a longer period except with our express written agreement. 

The Contract to stay in the property for the holiday period, does not create the relationship of  Landlord and Tenant between the parties. 

This Contract relates to a “holiday let” the purpose of which is to confer on you as a  holidaymaker the right to occupy our property for a holiday only. You shall not be entitled to any  private residential tenancy or other tenancy, assured short hold or assured tenancy, lease,  licence or other right to occupy, nor shall you obtain any security of tenure under any applicable  law including but not limited to under the Private Housing (Tenancies) (Scotland) Act 2016 now  or at the end of the Holiday Period. You may not sub-let the property. 

In the event that you are required, in accordance with guidelines imposed by the UK  Government in relation to the disease known as coronavirus disease (Covid-19) and the virus  known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at  the property you will be responsible for the cost of (i) any additional nights out with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional  nights required by you in an equivalent property. 

7. USE OF THE PROPERTY  

Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission in which case we shall be  entitled to charge an additional fee. We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your  party must not use our accommodation or facilities.  

Starcroft Farm Cabins have primarily been made to provide a comfortable stay for two adults  (18+). In certain circumstances it may be possible to accommodate additional under 18s upon  request, however this will incur an extra fee. Please email hello@starcroft.co.uk to enquire.  

8. OUR LIABILITY 

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps  to safeguard yourselves and your property. Please be aware we are located in a rural, dark sky location; a booking with us is on the assumption of any associated risks. Nothing in this clause  shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence. 

9. CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, artwork, fittings and effects, in or on the property. You must leave them in the same  state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You  must let us know at the earliest opportunity if something is broken, damaged, or requires fixing.  

You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral  activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. 

Smoking is not allowed in any of our properties. 

You must ensure the property is securely locked and bolted when not occupied by you. 

10. DAMAGES & BREAKAGES 

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7)  days of notification in writing (although we would not charge you for the odd glass or plate). Be  aware that our cabins contain books and artwork and other collectables that may be difficult and costly to fix or replace if damaged. We recommend that you have appropriate insurance in place to cover this. 

If you lose a key we will replace it upon you paying for the cutting of a new one. 

11. RIGHT OF ENTRY 

We shall be allowed the right of entry to the property at all reasonable times for purposes of  inspection or to carry out any necessary repairs or maintenance. 

12. COMPLAINTS 

Every effort has been made to ensure that you have an enjoyable stay. However, if you have  any problem or cause for complaint, it is essential that you let us know during your stay so we  have the chance to rectify it. You can email us on hello@starcroftfarm.co.uk with any issues  during your stay and we will do our best to resolve it at the earliest opportunity.  

13. DATA PRIVACY STATEMENT 

See our Privacy Policy here: https://www.starcroftfarm.co.uk/privacy-policy 

14. DRONES 

The use of drones is not allowed without our express written permission. 

15. PETS 

Well behaved dogs are permitted in our Lucy and Matilda cabins, upon payment of a £20 pet fee.

16. CARE OF YOUR PROPERTY

Your vehicles and their accessories and contents, and any property and valuables you bring  with you are left entirely at your own risk. 

If you leave any property behind we will use reasonable endeavours to return it to you, although  we reserve the right to charge you in advance for any reasonable postal or courier costs. We  may dispose of any unclaimed property after one month. 

17. WRITING RETREATS 

A non-refundable 30% deposit is payable to secure a place on one of our 4-night writing retreats, with the full balance due 6 weeks before the retreat start date. No refunds will be issued for cancellations, regardless of circumstances, less than 4 weeks from the retreat start date. However if you are able to find another writer to take your place, you may transfer your place to them. For cancellations made more than 4 weeks before the retreat start date, refunds or partial refunds of the balance, are at the owner’s discretion. We recommend getting comprehensive travel insurance before booking your retreat.

Starcroft Farm Cabins Ltd  

November 2024